Sutherland is hiring for the post of Customer Support Associate. A student from various disciplines can apply for the Sutherland off-campus drive 2023. Interested and eligible candidates can read more details below
Sutherland Work From Home Jobs 2023 Overview :
|25,000 per month
|Work From Home
Sutherland Work From Home Jobs Full Details :
Company Name : Sutherland
Job Role : Associate
Roles And Responsibilities :
A customer support associate is a professional who assists customers with their inquiries, complaints, or problems related to a product or service. They are responsible for providing quality customer service and ensuring that customers are satisfied with the company’s products or services. Here are some of the key job responsibilities of a customer support associate:
- Answering customer inquiries through phone, email, chat, or social media in a timely and professional manner.
- Resolving customer issues or complaints and escalating complex issues to higher-level support as needed.
- Providing accurate product or service information to customers.
- Assisting customers with technical issues related to the product or service and providing guidance on how to resolve them.
- Documenting customer interactions in a customer relationship management (CRM) system or other software.
- Maintaining accurate and up-to-date customer account information and records.
- Providing proactive outreach to customers to offer assistance and ensure customer satisfaction.
- Collaborating with other departments within the company to resolve customer issues and improve the overall customer experience.
- Identifying opportunities for process improvement and suggesting solutions to management.
- Meeting or exceeding established service levels and performance metrics, such as response time, call quality, and customer satisfaction ratings.
Qualification : 12th Pass Only
Here are some of the key skills that are required for a customer support associate:
- Strong communication skills: A customer support associate must have excellent written and verbal communication skills to effectively communicate with customers.
- Empathy and patience: A customer support associate must be able to understand the customer’s perspective, remain calm, and patient in resolving customer issues.
- Problem-solving skills: A customer support associate should be able to analyze the problem and provide effective solutions to the customer.
- Product or service knowledge: A customer support associate must have a deep understanding of the company’s products or services to provide accurate information and effective solutions to customers.
- Multitasking skills: A customer support associate should be able to handle multiple tasks at the same time, such as responding to customer inquiries, documenting customer interactions, and escalating complex issues to higher-level support.
- Technical skills: Depending on the product or service, a customer support associate may need technical skills to troubleshoot and resolve technical issues.
- Teamwork: A customer support associate should be able to work collaboratively with other departments within the company to resolve customer issues and improve the overall customer experience.
- Adaptability: A customer support associate should be adaptable to changes in the business environment, such as new products, services, or processes.
- Attention to detail: A customer support associate should be detail-oriented to accurately document customer interactions and maintain accurate records.
- Customer service mindset: A customer support associate should be focused on delivering exceptional customer service and maintaining customer satisfaction.
Selection Process : Interview
Salary : 25,000 per Month
Job Location : Work From Home
Important Links :
More details Apply Link : Click here
About Company :
Specialist, Customer Resolution will serve as a key interface and provide customer care to Parents/Students/Providers. This position is responsible for scholarship application processing, including the determination of applicant eligibility in accordance with scholarship guidelines.
All your information will be kept confidential according to EEO guidelines.